Frequently Asked Questions
Everything you need to know about working with Elevait Global. Can't find your answer? Contact us.
General
We operate remotely across the United States and Canada, with support teams in North American time zones. Hardware ships to your door; everything else is delivered digitally.
Yes — bundles like POS + website + AI receptionist come with preferred pricing and a single account manager. Ask for a bundle quote on our contact page.
No. Our service plans are month-to-month friendly, and project work is quoted with clear milestones. We keep clients by being good, not by locking them in.
POS Terminals & Payments
We provide the full Clover lineup — Flex, Station Duo, Mini, Station Solo, and Pocket — plus the PAX A920 Android smart terminal. We help you pick based on how and where you sell.
We offer transparent flat-rate and interchange-plus pricing depending on volume. You will see the exact rate in writing before signing anything — no hidden monthly junk fees.
Easy — we handle the heavy lifting: account setup, menu/catalog import, staff training, and go-live support. Most businesses switch with zero downtime.
Standard deposits arrive next business day. Same-day funding options are available on qualifying accounts.
Websites & Apps
Starter sites launch in 2–3 weeks, larger custom or ecommerce builds in 4–6 weeks. App timelines range from 4 weeks for an MVP to several months for complex products.
Yes, 100%. Domain, hosting, code, and content are all yours. We can manage them for you, but you are never held hostage.
Custom for maximum speed and unique functionality, WordPress for content-heavy sites you want to edit yourself, Shopify for ecommerce. We will recommend honestly based on your goals — see our website development pages for a full comparison.
Yes — optional care plans cover hosting, updates, backups, security monitoring, and small content changes each month.
Digital Marketing
We generally recommend at least $500–$1,000/month in ad spend per channel for meaningful data, but we will be honest if your budget is better spent elsewhere first (like your website).
A live dashboard plus a plain-English monthly summary: what we spent, what it produced, and what we are changing next month.
AI Receptionist
No — our voice agents use natural, conversational speech and are trained on your business specifics. Most callers cannot tell, and every conversation can hand off to a human at any point.
Phone calls, your website chat widget, WhatsApp, Facebook Messenger, and Instagram DMs. You can start with one channel and add more anytime.
It follows your escalation rules: transfer the call, notify your team, take a message, or book a callback. You define exactly when a human steps in.
Typically under a week. We train the AI on your services, hours, and FAQs, you review test conversations, then we go live.